Failed Payment Notification Storefront and Email

When using Paypal or other payment methods and the payment fails many end users are confused of where their order went because they can’t get back to the cart page and the order automatically goes into pending status and is only shown on the pending orders page in their account. They have no idea, they think the order is lost so they create a new one. This is easier when they just add basic products to the cart but when they’ve spent hours customizing a template they normally just go someplace else after getting angry.

pending order notification inside Pressero

This feature solves that issue by doing several things.

  • When there are pending orders for the user that need payment an alert will show at the top of the site. With a link that will go to the pending orders page. Only for logged in users.
  • When the payment on an order fails, we send out an email to the end user letting them know that the payment has failed, and they need to pay for it. Link directly to the pending order.

We also give the subscriber control of these options just in case they don’t want it.

How to enable Payment Reminder Notifications

  1. Go to any B2B or B2C site.
  2. Go to Settings.
  3. Open the Email Notifications tab
  4. Check the box Orders Pending Approval Reminder

pending order notification inside Pressero

Payment Reminder Email Details

  • Reminder emails will go out every 48 hours.
  • Reminder emails will start up to 2 days after the order was placed.
  • Emails will stop after the order is paid, or after 14 days. Whichever comes first.
  • For sites that do not use the setting Collect Payment before approval (uncheck) reminders will only be sent after the order is approved.
  • If the payment method used for the order is a Non-Integrated method, then no reminder will be sent.
  • The pending payment reminder email uses the new Pending Payment Reminder template. This feature includes 3 languages for this template: English, Spanish and French. 
  • One email reminder will be sent out to the customer who placed the order.

Store Payment Reminder Notification Details

  • Notifications will only appear after the user login, on the main page. 
  • The notification will be displayed until all pending payment orders are paid or there are no more orders pending payment for the last 30 days.
  • If the Orders Pending Payment Reminder setting is not checked for the site, no notification will be displayed. 

pending order notification inside Pressero


George Mixco