Simply the best.
After noticing a bug in the system and reporting it to the support team, they quickly responded and got it into the development queue for a resolution. Angelica was and is always fantastic to work with and keeps me updated on the statuses of support tickets.
I love that your response time to my emails is quick and you communicate to me how progress is going.
Northern Print Solutions
Antonio was really helpful and helped me with my template as well as an explanation of the issue I was facing in a really timely manner.
I always get excellent and easy-to-follow assistance from Allen. Thank you!
Bart is always helpful and dependable. He thinks out of the box and offers solutions that always answer my questions. Excellent support!
Always love working with the Support team, they are great to find the problem and always try to solve it within their means. Angelica is quick to understand and identify the problem and provides great assistance.
I’ve worked with many templating and storefront systems and their support through the years. I’m impressed with the knowledge, friendliness and quick response time from Aleyant. A special shout out to Bart for all the help in trouble shooting some very complicated VB scripts.
Reno Print Store
Aleyant has one of the best support experiences and some of the most knowledgeable staff I have ever worked with. They go above and beyond to test and fix my problems and are always pleasant to deal with, even in unpleasant circumstances.
Stellar, Great customer service!
Aleyant wants you to succeed and to use their programs so they set you up with one-on-one training to get you going and to make sure you understand before setting you off on your own. When the training is done, their support team is excellent and always willing to help. Huge shout out to Allen, who I just finished my initial training with and to Lisa!
Automated Print & Promo
Ten is really not high enough for my level of satisfaction with your amazing support staff. This round, we were completely baffled by an issue that was only peripherally connected to the portals, was definitely an issue in our computer system, but nothing we tried was fixing the problem. Enter Bart, the amazing Bart, who graciously offered to try puzzling through it with me in real time – and he got us on a path that I needed to be on to fix the problem. All of your support staff, including Lisa in Professional Services, are so helpful, friendly, respectful and seem genuinely interested in making our experience the best possible – and not being a complete techie myself, that makes my job so much more rewarding and doable. Thank you!!!
Antonio was extremely helpful, as you folks always are!
Top notch support.
My interaction with the staff at Aleyant is always excellent. Huge shout out to Lisa and Allen who always address my concerns in a timely manner.
Always impressed with Aleyant’s support, received quick and informative after hours support for an urgent question I had, and Aleyant’s support staff went above and beyond to make sure the issue was fixed and I was well-informed on the topic as well. Greatly appreciated!
Fantastic. Aleyant went over and above on our latest ticket to make sure the issue never happens again. More importantly, they corrected the problem within an hour of creating the original ticket.
Smart, knowledgeable and to the point. Thanks Allen!
She has helped us to streamline a very complex and difficult pricing engine spreadsheet for our company that will ultimately take our customers ordering experience to a new level.
She ended up finding a way to simplify every complex algorithm that I threw her way and was able to present it in a way that was extremely easy to understand.
She is a true Excel guru, a true leader, and an ultimate being!
Thank you Lisa for everything!!
Spectrum Marketing Services
I’m continually impressed with Aleyant support. I’ve had two questions answered from Pressero this morning, and the one question I had for a competitor is still unanswered.
New Fairfield Press, Inc.
Bart was knowledgeable and personable. I called at 4:30pm and was able to get the issue resolved so our client could place their order before 5pm that same day. Bart was very pleasant to work with and provided an additional tip to help save time, above and beyond fixing the issue I called about initially. I was very happy with the service received and think Bart is a great asset to your team. Thanks again!
Prime Source Printing
This was quick and easy. thanks for the help.
Love the promptness of getting an answer the answer is always provided in ‘layman’s terms’ so I can understand and many times a screen shot is provided. Visual aids are always welcomed! Thanks again!
Go2 Partners, Inc
When it might be easier to brush off a crazy idea, you instead show that you really care about my requests, which in turn shows how much you care about the future of the company I work for, and therefore, my future. I am sincerely grateful for all the effort you guys put forth to help. Never before have I worked with such a conscientious, dedicated, and above all, thoughtful group of people. Thank you very much.
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